This Programme develops the learner’s understanding of the role that cabin crew play in maintaining the health, safety, security and hygiene of passengers and crew and their environment. They also become aware of the cabin crew profession, its origins and current practice, describe the aircraft types and cabin crew functions, learn how to manage passenger interactions in a variety of circumstances and know about different types of emergency and safety procedures. The curriculum focuses on improving airport competitiveness, customer service, operations, and profitability while honing decision-making and business-planning skills. Additionally, it places a strong emphasis on maximizing product mix, supporting sustainable airport growth, and embracing strategic possibilities.